Refund policy

Return Policy

You have 90 calendar days from the date you receive your order to request a return.

For a return to be accepted, the item must be unused, in perfect condition, with all original tags attached, and in its original packaging, which is required and must be complete and in good condition, as it is an essential part of the product’s protection and presentation. You must also provide proof of purchase.

How to Request a Return

To initiate a return, please contact us by email at trakeyinfo@gmail.com, including your order number and the reason for the return.

Returns must be sent to the following address:

[INSERT FULL RETURN ADDRESS]

Once your return request has been approved, we will provide you with the necessary instructions for shipping the item. Returns that have not been previously requested and authorized will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If the product arrives damaged, defective, or is different from the item you ordered, you must contact us as soon as possible so that we can assess the situation and provide an appropriate solution.

Items Not Eligible for Return

In accordance with applicable regulations, the following items are not eligible for return:

• Personalized products or products manufactured according to the customer's specifications.
• Gift cards.

If you are unsure whether a product is eligible for return, please contact us before placing your order.

Exchanges

If you would like to exchange an item, you must request a return of the original item. Once the return has been approved, you may place a new order for the desired product.

Right of Withdrawal (European Union)

If your order was shipped within the European Union, you have the right to withdraw from the contract within 14 calendar days, without providing any reason, in accordance with applicable consumer protection regulations.

To exercise this right, the product must also meet the conditions stated above, including the requirement to return it in its original packaging.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued using the same payment method used for the original purchase, within a maximum of 14 days from the date we receive the returned product.

If you have not received your refund after this period, please contact us at trakeyinfo@gmail.com.