Shipping policy
📦 Shipping Policy – Trakeys
Do you ship?
Yes, Trakeys ships to the United States and other countries. If your country is not available during checkout, please contact us at trakeyinfo@gmail.com and we will be happy to assist you.
How much does shipping cost?
Free shipping is available on orders that meet the conditions indicated in our store.
If a shipping fee applies, it will be clearly displayed before you complete your purchase.
How long will it take for my order to arrive?
Estimated delivery times are as follows:
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Order processing: 1–2 business days.
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Shipping: approximately 4–5 business days, depending on the destination.
Delivery times may be affected during periods of high demand, promotional events, holidays, or due to circumstances beyond Trakeys' control, such as logistics or carrier-related delays.
How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number, allowing you to check the status of your shipment at any time.
What happens if my order arrives damaged or is incorrect?
If your order arrives damaged, defective, or does not match the item you ordered, please contact us as soon as possible at trakeyinfo@gmail.com, including your order number and photographs of the product.
We will review your case and provide an appropriate solution as soon as possible.
What happens if my order is delayed?
If your order has not arrived within the estimated delivery timeframe, we recommend waiting a few additional days, as carrier delays can occasionally occur.
If the delay continues, please contact us at trakeyinfo@gmail.com and we will review the status of your shipment.
Can I modify or cancel my order?
You may modify or cancel your order only if it has not yet been processed or shipped.
To request a modification or cancellation, please contact us as soon as possible after placing your order.
Contact
For any questions regarding shipping or delivery, please contact us at trakeyinfo@gmail.com.
We will be happy to assist you.